Ibet takes the privacy of our members seriously. This document clearly explains how we collect, use, store and protect your personal data — all in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
Every layer of protection is designed to keep your data safe at all times.
All data transmitted between your device and ibet servers is protected with 256-bit SSL encryption — the same security technology used by leading financial institutions and banks worldwide.
Your personal data is stored in data centres with physical and digital protection, and strict access controls. Only authorised personnel may access member records.
Our KYC process uses encrypted document verification technology. Copies of your identification documents are used solely for regulatory compliance purposes and are not shared arbitrarily.
Ibet has never and will never sell, rent, or exchange members' personal data to any third party for marketing or commercial purposes without your explicit consent.
You may access, update, amend, or request deletion of your personal data at any time via your account settings or by contacting our support team directly.
All data collection and processing practices at ibet are conducted in compliance with Malaysia's Personal Data Protection Act 2010, ensuring your rights as a data subject are always respected.
Ibet ("we", "Platform", "company") is committed to protecting the privacy and personal data security of all our members. This Privacy Policy explains in detail how we collect, use, disclose and protect your information when you use the ibet platform, whether through our website or mobile app.
This document is prepared in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and forms part of the overall agreement between you and ibet. By registering an account or using our services, you agree to the collection and processing of your personal data as described in this policy.
This Privacy Policy should be read together with Terms & Conditions ibet. Both documents form the legal foundation of the relationship between you and our platform.
Ibet collects your personal data through various means to ensure the services we offer run smoothly, securely, and in compliance with regulatory requirements. The following are the types of data we collect:
| Data Category | Example | Primary Purpose |
|---|---|---|
| Identification Information | Full name, date of birth, national ID number | Identity verification (KYC) |
| Contact Information | Email address, phone number, full residential address | Account communications |
| Login Credentials | Username, password (encrypted) | Account Security |
| Financial Information | Bank details, digital wallets, transaction records | Deposit & withdrawal processing |
| KYC Documents | National ID, passport, utility bills | AML & regulatory compliance |
When you use the ibet platform, we automatically record certain technical information that helps us improve platform performance and identify any security threats:
Ibet uses your personal data only for lawful and transparent purposes. We will not process your data for any purpose other than those stated below without notifying you in advance:
Your data is used to create and manage your ibet account, accurately process deposits and withdrawals, verify your identity during the KYC process, provide effective customer support, and ensure you receive important account communications such as transaction confirmations and security notices.
Technical information and account activity records are used to detect and prevent unauthorised access, fraud, money laundering, and any activity that violates the platform's terms of use. Our automated monitoring systems operate around the clock to protect your account.
Ibet is legally required to retain certain records for regulatory compliance purposes, including KYC records, transaction records, and gaming activity records. This data is retained for the period specified by applicable law.
With your consent, we use platform usage data to understand gaming patterns, improve the user experience, and send you relevant promotional information. You may withdraw consent for marketing communications at any time via your account settings.
ibet does not make any automated decisions that significantly affect you based solely on automated data processing without human review.
Ibet does not sell or rent your personal data to any third party. However, in certain limited situations, we may share your data with the following parties:
We share necessary data with trusted service providers who help us operate the platform, including payment gateway providers, KYC and identity verification service providers, cloud infrastructure providers, and analytics service providers. All these providers are bound by strict confidentiality agreements and are only permitted to use your data for the purposes we specify.
Ibet will disclose members' personal data to government or law enforcement authorities when required to do so by a court order, warrant, or other valid legal obligation. We will endeavour to notify you of such disclosure unless prohibited from doing so by law.
If you receive an email or message claiming to be from ibet asking you to share personal information or your password, please report it to us immediately. ibet will never request sensitive information via email or unofficial messages.
The security of your personal data is ibet's highest priority. We implement comprehensive technical and organisational security measures to protect your data from unauthorised access, loss, destruction, or disclosure.
In the event of a data breach affecting your personal data, ibet will notify you and the relevant authorities within 72 hours of becoming aware of it, in accordance with applicable legal requirements. The notification will describe the type of data involved, the potential impact, and the steps we are taking to address the situation.
Ibet uses cookies and similar tracking technologies to enhance your experience on our platform, analyse usage patterns, and maintain the security of your session.
You can manage your cookie settings through your web browser at any time. However, disabling essential cookies may affect platform functionality. For non-essential cookies, you can manage your preferences via the cookie settings panel displayed on your first visit.
Under Malaysia's PDPA and ibet's privacy policy, you have the following rights regarding your personal data. We are committed to facilitating the exercise of these rights within a reasonable timeframe:
You have the right to request a copy of the personal data we hold about you. Requests will be processed within 21 business days.
If your data is inaccurate or incomplete, you may request a correction through your account settings or by contacting customer support.
You may request the deletion of your personal data, subject to legal retention obligations that may require us to retain certain records.
You may object to the processing of your data for direct marketing purposes at any time without providing any justification.
You may request your personal data in a machine-readable format for transfer to another service provider where applicable.
In certain circumstances, you may request that we restrict how we process your data while a related issue is being resolved.
To exercise any of the rights above, contact our privacy team by email at [email protected] or via live chat. We may need to verify your identity before processing your request for security purposes.
Ibet retains your personal data only for as long as necessary to fulfil the original purpose of collection or as required by applicable law. The following are our general data retention guidelines:
Once the retention period expires, your data will be securely deleted or anonymised in a way that can no longer be linked back to you.
As an online platform operating globally, your personal data may be transferred to and stored on servers located outside Malaysia. ibet ensures that all cross-border data transfers are carried out with adequate safeguards in place, including standard data transfer agreements and thorough security assessments of service providers in the recipient country.
We only transfer data to countries or regions with a level of data protection equivalent to or higher than Malaysia, or where appropriate contractual safeguard mechanisms are in place.
The ibet platform is strictly for individuals aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. Should we discover that personal data from a minor has been collected without our knowledge, we will take immediate steps to delete that data and close the associated account.
If you are a parent or guardian who believes your child under the age of 18 has registered an account on ibet, please contact us immediately at [email protected] so that we may take the appropriate action.
Ibet reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or service improvements. The latest update date is always displayed at the top of this document.
For material amendments — those that significantly change how we collect or use your data — we will provide clear notice at least 14 days before the changes take effect, via an in-platform notice or email to your registered address.
Your continued use of the ibet platform after the effective date of any amendments constitutes your acceptance of the updated policy. We encourage you to review this page periodically to stay informed of the latest updates.
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way ibet handles your personal data, do not hesitate to reach out to us. Our privacy team is ready to assist you.